Calling on the community for mental health support

May 4-10 is Mental Health Week. An opportunity to learn, talk, reflect and engage Canadians on issues related to mental illness.

Research tells us that one in five Canadians will be affected by mental illness each year. We also know that as many as one in three individuals who experienced mental health challenges in the past year were not able to access the support they needed.

The community plays a vital role in supporting individuals with mental health challenges, including frontline, crisis intervention support.

Bell—a workplace leader in mental health awareness, care, access and research—invests in United Way agencies across the country providing frontline crisis intervention services. This investment speaks to the increasing interest in ensuring that critical and immediate supports are in place for people facing mental illness.

For example, Distress Centres, one of United Way’s funded agencies, offers a year-round, 24-7 crisis support telephone line that answers more than 80,000 calls each year. “We are a point-of-first-access for people who are considering suicide or experiencing a mental health crisis,” says Karen Letofskty, the agency’s executive director. “There’s universal access on the phone. If you’re home and you’re feeling immobilized, or if you have financial or transportation issues, you call can us. There’s no fee for service and you can choose to remain anonymous.”

The agency also works with its numerous community partners to provide referrals, offer phone-based support to vulnerable seniors, conduct community education sessions and provide in-person counselling to families who have experienced the loss of a loved one by suicide or homicide.

Frontline, community-based support for at-risk groups— including newcomers and youth—is also of vital importance. Canada’s youth suicide rate is the third highest in the industrialized world and stigma prevents many young people from seeking the support they need.

YouthLink, a United Way agency that offers a weekly, walk-in counselling service for individuals aged 12 to 21, offers the crucial mental health support young people need, right when they need it—no waitlists, no appointments, and no fees required. Watch one young man’s inspirational story on his journey from struggling with severe depression to receiving the life-changing support he needed.

“It takes a community to support an individual experiencing emotional difficulty in a crisis,” says Letofsky. “That person is best served when we work together in a coordinated way to ensure that there’s a continuum of service, whether it’s during an acute time or a treatment phase. We all need to be sitting around the table and working together in support of that individual.”

One thought on “Calling on the community for mental health support

  1. A brave young man to share his story. It is often the stigmas associated with mental health that get in the way of people seeking help. It’s wonderful that Youthlink is there and that they were able to connect.

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