Working collaboratively during COVID-19

COVID-19 is pushing our social safety net to its limits. Now, more than ever, we are being asked to address community needs in new and different ways in a situation that is changing day to day, sometimes even hour to hour. We’re only just beginning to understand the long-term impact this crisis will have on the social infrastructure so many of our most vulnerable rely on. To help unpack the impact of COVID-19, Daniele Zanotti, United Way Greater Toronto’s president and CEO, joined Denise Campbell from City of Toronto, Ruth Crammond from United Way Greater Toronto and Maureen Fair from West Neighbourhood House in a virtual conversation. Here’s what the panellists shared about what they are seeing on the ground and how working collaboratively is ensuring a fast response: 

Thinking differently through flexible funding and collaborations 

These unprecedented times require a different way of thinking. And that includes how we support our agencies. “We were the first ones out of the gate to provide flexible funding to front-line agencies in Peel, Toronto and York, so they can do what they do best—meet emerging needs as they see fit,” said Daniele Zanotti. Collaboration is also key to meeting urgent needs quickly. Examples? Partnering with the City of Toronto to connect United Way’s network of community agencies to the city’s emergency response plan through community clusters, working with York region on COVID-19 community coordination and working with the region of Peel on action tables on food, domestic violence and seniors. The recent announcement of partnering with the federal government on emergency funding for seniors across the country will also ensure our most vulnerable seniors are cared for.  

Acting fast by thinking locally  

Denise Campbell, the executive director, social development, of the City of Toronto, believes it’s important to think local. “Together in our discussions with United Way and the City of Toronto, we’ve certainly recognized that many of the issues that are facing Torontonians right now require a local response, even if it requires a systemic thinking,” she said. Creating clusters within the city’s coordination plan has allowed staff from United Way and the city to better connect to local front-line agencies, flag any issues they’re seeing and build quick solutions by bringing resources to the table. “It’s this on-the-ground local solutioning that is allowing us to move much faster to respond to local needs,” said Denise.  

Prioritizing the well-being of front-line workers and the most vulnerable 

“In times of crisis, we have to think about a phased response,” said Ruth Crammond, vice president of community investment and development at United Way Greater Toronto. That means prioritizing the safety of front-line workers. Working with public health and United Way’s network of agencies, efforts are being made to keep staff who are delivering services safe, especially those who are working with the homeless population. Ruth also cites the unlikely collaborations that are happening as a result of working through community clusters. For example, a food bank in Scarborough that people can’t access has partnered with a Meals on Wheels delivery service that is dropping food hampers to seniors and families who might be isolated.  

Ensuring the safety of staff and their families 

“Our staff are frightened about what COVID could mean to their personal health,” said Maureen Fair, executive director of West Neighbourhood House. “More importantly, they’re worried about transmitting to their household members.” Maureen shares that because front-line workers are as exposed to risk as healthcare workers, their team is working with healthcare workers to try to understand each others’ needs. “Our staff are scared but I think one of the definitions of bravery and courage is that even when you are scared, you continue to do it.”

You can watch the full webinar below. Look out for invitations to future webinars that will help unpack the impact of your support on the most vulnerable in our community.


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